Submit ›
or
1.9 Based on 21 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Not a dang thing 2
    • Price 1
    • Products looks 1
  • Customers don't like
    • Bad return policy scammerspoor cust service 3
    • Practically everything 2
    • That the kayak could not work for us 1
Advanced
search
loading...
More Less

Worst customer service ever experienced . Their exchange is so close to fraud I would not recommend anyone purchase from them even if the price us great when it breaks good luck.

Add comment

If you return an item from them, even unopened don't expect your entire refund amount. I purchased a pool ladder, first and definitely last time ordering from them. I paid $40.99 for the ladder, never open never used the item! In order to return it back to them, I would have to pay my own shipping cost (the lowest price I find was $27.93 from UPS) then I will only be refunded $33.99 to cover for their shipping cost. Or I could purchase a prepaid... Read more

Was this review helpful? 1 0

THE FIRST TIME THAT I COMPLAINED ABOUT THE CHAINSAW NOT WORKING THEN I DRAINED THE GAS WITH THE OIL MIXTURE OUT OF THE GAS TANK. THEN I DRAINED THE CHAIN OIL OUT ,REPACKED IT AND SENT IT BACK, BUT WHEN THE SECOND CHAINSAW CAME BACK DEFECTIVE I DROVE ALL THE WAY TO THE SERVICE CENTER IN BELL,FLORIDA 30 MILES AWAY AND THEY SAID TO ME THAT THE CYLINDER WAS SCORED AND THAT THE CARBURETOR WOULDN'T TAKE ADJUSTMENT AND THEY SENT AN EMAIL TO YOUR... Read more

Was this review helpful? 0 0

This Company sucks.The absolute sorse Company I've ever dealt with.After ordering a portable Spa.I get sn email that i have to sign for it.Or pick it up 45 minutes away.Well whats the sence of ordering online if you have to *** work,or go pick it up.They charged me 52 dollats to return it and i dont even know if it were shipped yet.Tge tracking number didnt have a location on it,so i dought it was even out there door yet.Horrible business.I am... Read more

Was this review helpful? 0 0

They sold me a tube with holes in it and refuse to do anything to help me. If you order a product from them make sure it is not defective right away. I bought a tube last year and when I tried to inflate it in the summer, I discovered it had two holes. I offered to send it back with all of the original packing materials but because I didn't check it when I received it, they told me they couldn't do anything to help me and refused to answer any... Read more

Was this review helpful? 0 0

I PURCHASED A VOLLEYBALL AND BASKETBALL COMBO FOR MY POOL - KIDS WERE SO EXCITED...EXCEPT THE LEG TO THE VOLLEYBALL PIECE WAS CRACKED - I CALLED AND THEY GAVE ME THE HARDEST TIME. THEIR RETURN POLICY SUCKS AND FOR THAT REASON I WILL NEVER EVER ORDER FROM HERE AGAIN - AFTER SPENDING $100.00 MY VOLLEYBALL NET IS BEING HELD UP WITH DUCT TAPE - THE KIDS ARE STILL HAVING FUN BUT THEY WOULDN'T REPLACE A SIMPLE PART - NOT GOOD BUSINESS - I HOPE THEY... Read more

Was this review helpful? 0 0

I can't believe that Amazon is using this third party vendor. I have been trying to do a return for close to two weeks without resolution. Not only is their return policy bad, but in their instructions there is no link to get to the labels needed for the return. Reach out for Amazon and hoping that they can fill in the gap with this return otherwise I will be stuck with this product forever. No where to get customer service on the phone just... Read more

Was this review helpful? 0 0

Ordered a pool pump from them. It came quick, but died after only 2 days. They listed themselves as having a 60-day return policy and excellent customer service. Instead of honoring their return policy, to swap out the defective unit for a new unit, like any other reputable retailer would, they passed me off to the manufacturer's warranty. Having something fixed through the manufacturer's warranty takes forever... And my pool has been out of... Read more

Was this review helpful? 2 0

Horrible experience..... Had run around on returning defective and nit as described ninja cooker. I bought is as new received refurbished or reconditioned item. Very angree with there run around. Took almost 2 weeks for label and now 10-14 business days for refund per there email. There outragesly ridiculous with return process.. Save Your Time And Use Amazon or some other site...

Add comment

I ordered three air mattresses from Walmart.com preparing for family visit and our end of summer camping trip. Life happened and I stored them in our closet until it was time to use them and ALL THREE were defective when we went to use them. Within an hour of airing them up without being used, they were deflating. Maybe it's my fault I assumed a company like Intex would include a one year warranty on manufacture defects like reputable companies... Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about VM Innovations.
Filing a new complaint about
×