VMInnovations

I ordered a hot tub from VM Innovations on 4/21. I received the cupholder and the headrest that came along with the hot tub on 4/24 and 4/27 (why one order came as three separate shipments with three separate tracking numbers was different, but no big deal).

I called and spoke with a rep who told me the third shipment was out for delivery that day and gave me the tracking number, which I then started to track on my own. The hot tub did not arrive that day, but things happen - I assumed it would arrive the next. Of course, it did not, however it was scanned as on the truck again and that was the last scan on the product. While disappointed I understand issues can arise in shipping - especially when considering the current state of affairs.

I stayed in touch with Fedex who attempted to trace the product to no avail. They advised me to reach out to the merchant and rectify the situation. Today I called VM who initially explained to me that they could not ship out another item and that I would have to reach out to the marketplace I initially ordered it from. When I spoke to the marketplace they advised me there is nothing they can do and it would need to be taken care of by the merchant.

Again, I called VM who told me there is nothing they can do except to try to track the item via FedEx once again and if they are unsuccessful would issue a refund. I do not want a refund, I want the item I ordered nearly three weeks ago and have been jumping through hoops to get. The reason they wont ship a new one is because they have since inflated the price 3x what it was when I ordered it and through no fault of my own have never received.

In the current climate this is absolutely shameful. My children have been excitedly asking me if today is the day the item would arrive and have been let down everyday since.

In April of 2020 I was shopping for a pool for my daughter. I saw a picture of the pool I wanted and bought the pool.

A couple of days later I was sent a pool cover. Obviously I was not in need of a cover without a pool. I chalked this up as a misunderstanding and emailed vminnovations to proceed for a refund. They first told me I had to pay to ship it.

I have never heard of this policy as this way of doing business is a terrible way of bringing back repeat customers. Unfortunately this isnt the reason for the complaint. They emailed me back saying the would proceed to give me a RMA number and I figured a return address would be in the email as well. Months later they NEVER sent me an email with this information.

The unwanted pool cover has been waiting to be shipped and VMinnovations never sent me the information I needed to send their item back. I disputed with my bank and guess what?!, VMinnovations did send my bank the information that I originally needed.

So my dispute was denied and I am left with this pool cover that will never be used. I believe I was scammed and will spread the word not to do business with VMinnovations.

They have increased pool price points by over 300% since February 2020 and are taking advantage of the stay-at-home orders. Shame on this company.

Horrible return policy and unwilling to work with customers on it. Thought I was ordering from walmart.com but turned out to be through this company.

Found out that it came from this company when I tried to return the product to walmart. Unfortunately when the product was ordered the return policy was not made clear. We had ordered the product in advance as a birthday present and we was outside the return window before the item was ever gifted.

If smaller companies are going to sell on sites like Walmart return policies should be made more clear because I like many people assume if I order on walmart.com I can return to walmart. Otherwise I would just google what I'm wanting and find the best price not go to what I did consider a trusted site.

I bought a Razor Euro Scooter via WM with VM Innovations as the 3rd party seller. Their website advertises a 60 day return policy but in reality it is 30 days when purchased via WM.

I bought the scooter Nov. 15th as a Santa Gift.

I charged the battery a full day but I ended up getting a factory reconditioned piece of junk which VM will not return 40 days after purchase. Merry Christmas, VM Innovations.