You are lucky to get the item you ordered and if you do they will bait and switch. If you call customer service they will basically tell you that they make millions on line so too bad. I called them multiple times to ensure I wasn't just getting a bad rep. I couldn't...Read more
We ordered a Phoenix 21' x 52" Steel Frame above ground pool on Ebay from VM Innovations on May 7th, 2018. Until this day, we have not received all the products and this will be the 3rd attempt at receiving the correct pool liner. The 2nd one was shipped, received and...Read more
I didn't like
- Not getting the proper products the first time
VM Innovations - Scam Artists
I ordered AQUA chairs. They sent BLACK. They said their colors "VARY from green to black"! It's EITHER BLACK OR AQUA! Their mistake and they won't correct the order. Sixty dollars down the tubes!
VM Innovations - DO NOT USE THIS COMPANY
Worst company to do business with ever!!!!! Would not issue a full refund after returned product without use. Would not work with me to return them. Was not clear about anything. Horrible, horrible company.
On May 15th, 2018 I purchased a Intex 14' x 42" Prism XL Frame Square Above Ground Swimming Pool Set with Pump, from Walmart.com via VMInovations. After paying to assure the site was properly prepared for the pool and purchasing chemicals, and filling the pool with...Read more
I didn't like
- Expect the customer to clean up their mess
- Poor quality products
I went to Walmart.com and I bought a swimming pool I was sent to wrong unit and returned it to Walmart they told me they didn't take returns from this company vminnovations.com because it wasn't Walmart. all the emails say Walmart I was on Walmart.com and now is bait...Read more
VM Innovations - They're a joke, put low pricing to lure customers
Falsely say they have item its just to use your money and then tell you item is not available
VM Innovations - Never got my pkg
They said it was delivered, but I never received it. It was a cherry pie pool float only 14.99 but its the principal. Ill never ever order from here again
I placed an order through Amazon for an item that was actually through VMInnovations. Randomly 2 days after my order was placed, I got an email letting me know my order was cancelled and no further explanation. Obviously unimpressed, I emailed VMI. I got an equally...Read more
- Product i ordered
I have been trying to resolve a complaint with this company for over two months and haven't even received a phone call follow up yet. I received a damaged pool table and they refused to refund me anything because I didn't open it within the 5 days as stated in their...Read more
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